Last Updated: [03-01-2026]
Welcome to the website of TOSMC UK LTD (“Company”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions.
TOSMC UK LTD is a UK registered private limited company providing property maintenance
and facilities management services across the United Kingdom.
Registered Office:
Oakwood House, Guildford Road, Bucks Green, Horsham, West Sussex, RH12 3JJ, United Kingdom.
We provide property and facilities management services including but not limited to:
All services are subject to availability and confirmation.
Customers agree to:
You agree not to:
All website content remains the intellectual property of TOSMC UK LTD.
Our website may contain external links. We are not responsible for third-party website
content or policies.
We reserve the right to update these Terms at any time. Continued use of our website
constitutes acceptance of updated terms.
These Terms shall be governed by and interpreted in accordance with the laws of England and
Wales.
Email: info@tosmc-uk.co.uk
Phone: 03452 168387
IMPORTANT: The Customer’s attention is particularly drawn to clause 13 (Limitation of Liability).
1. DEFINITIONS AND INTERPRETATION
In these Conditions: Business Day means a day other than a Saturday, Sunday or public holiday in England.
Contract means the agreement between TOSMC UK Ltd and the Customer.
Customer means the person or organisation purchasing Goods and/or Services.
Goods means any equipment, parts or materials supplied.
Services means facilities management, maintenance, repair, compliance, inspection and related services.
Supplier means TOSMC UK Ltd registered in England and Wales.
2. BASIS OF CONTRACT
2.1 A quotation constitutes an invitation to treat and is valid for 30 days unless otherwise stated.
2.2 The Contract is formed when:
(a) the Customer accepts a quotation.
(b) a purchase order is issued; or
(c) the Supplier commences Services following the Customer’s instruction (verbal or written),
including reactive or emergency works.
2.3 A request for reactive or emergency attendance constitutes acceptance of these Conditions.
2.4 These Conditions apply to the exclusion of any other terms.
2.5 These Conditions constitute the entire agreement between the parties.
3. SERVICES
3.1 Services may include reactive call-outs, planned maintenance, inspections and remedial works.
3.2 Attendance times are targets unless expressly agreed as SLAs.
3.3 The Supplier may suspend works where health and safety is compromised.
3.4 Variations or additional works identified on site shall be chargeable. Urgent safety works may
proceed without prior written approval.
4. ACCESS AND SITE CONDITIONS
4.1 The Customer shall provide safe access.
4.2 Delays due to lack of access or unsafe conditions shall be chargeable.
5. GOODS
5.1 Goods shall conform materially with agreed specifications.
5.2 Title remains with the Supplier until paid in full.
6. QUALITY AND WARRANTY
6.1 Services shall be performed with reasonable care and skill.
6.2 No warranty is given for temporary or make-safe repairs or pre-existing defects.
6.3 Claims and disputes must be notified in writing within 14 days.
7. CUSTOMER OBLIGATIONS
7.1 The Customer shall provide accurate information and comply with statutory duties.
7.2 The Customer warrants asbestos and hazardous material information is accurate and up to date.
7.3 The Customer indemnifies the Supplier against loss arising from inaccurate asbestos information.
8. CHARGES AND PAYMENT
8.1 Prices exclude VAT.
8.2 Invoices are payable within 30 days.
8.3 The Supplier may invoice upon completion, monthly, or immediately after reactive attendance.
8.4 Late payment accrues interest at 8% above Bank of England base rate.
8.5 The Supplier may suspend Services for overdue sums.
9. COMPLIANCE AND ACCREDITATION
9.1 The Supplier is SafeContractor accredited and maintains appropriate policies and insurances.
9.2 The Supplier holds public liability and employers’ liability insurance. Evidence available upon request.
10. INTELLECTUAL PROPERTY
IP in documentation remains with the Supplier until paid.
11. DATA PROTECTION
Both parties shall comply with UK GDPR and Data Protection Act 2018
12. CONFIDENTIALITY
Commercial and site information shall remain confidential.
13. LIMITATION OF LIABILITY
13.1 Nothing limits liability for death, personal injury or fraud.
13.2 The Supplier’s total liability shall not exceed the total fees paid in the 12 months preceding the claim.
13.3 The Supplier shall not be liable for loss of profit, business interruption or indirect loss.
14. TERMINATION
Either party may terminate for material breach or insolvency. The Supplier may suspend services for non-payment.
15. FORCE MAJEURE
Neither party shall be liable for events beyond reasonable control.
16. GOVERNING LAW
The Contract is governed by the law of England and Wales.
IMPORTANT: The Contractor’s attention is particularly drawn to clause 9 (Limitation of Liability) and clause 8 (Payment Terms).
In these Conditions:
2.1 A job instruction constitutes an offer to perform Services under these Terms.
2.2 The Contract is formed when the Contractor accepts the job instruction, either verbally or in writing.
2.3 These Terms apply exclusively to the Contract and supersede any other terms proposed by the Contractor.
3.1 Services may include reactive call-outs, planned maintenance, inspections, and remedial works.
3.2 Attendance times are targets unless expressly agreed in writing.
3.3 TOSMC UK Ltd may suspend Services if health and safety is compromised.
3.4 Variations or additional works identified on site shall be chargeable. Urgent safety works may proceed without prior written approval.
4.1 The Contractor shall comply with all site rules and ensure safe access and working conditions.
4.2 Delays caused by restricted access, unsafe conditions, or non-compliance may affect payment.
5.1 Services must be performed to a professional standard with reasonable care and skill.
5.2 TOSMC UK Ltd reserves the right to withhold payment if work is deemed unsatisfactory or incomplete.
6.1 All communications regarding the Contract, payments, or services must be directed solely to TOSMC UK Ltd employees.
6.2 Contractors must not contact clients, property owners, landlords, or any third party regarding payments or project matters.
6.3 Should contractors contact clients we reserve the right to withhold payment.
7.1 Invoices are normally payable within 30 days of receipt.
7.2 On occasion, payment may be delayed if TOSMC UK Ltd has not yet received funds from its clients. TOSMC UK Ltd will communicate any expected delays promptly.
7.3 TOSMC UK Ltd reserves the right to withhold payment for unsatisfactory work or breach of these Terms.
7.4 We do not accept or take any responsibility for late payment charges and reserve the right to withhold payment until this is received in full from our client.
8.1 Contractors are responsible for maintaining appropriate insurance and compliance with statutory obligations.
9.1 Nothing in these Terms limits liability for death, personal injury, or fraud.
9.2 TOSMC UK Ltd’s total liability shall not exceed the total fees paid under the Contract.
9.3 TOSMC UK Ltd shall not be liable for indirect losses, loss of profit, or business interruption.
All information relating to TOSMC UK Ltd, its clients, and projects must be treated as confidential.
11.1 TOSMC UK Ltd may terminate or suspend Services for non-compliance with these Terms, unsatisfactory work, or non-payment issues.
11.2 Contractors may terminate only for material breach by TOSMC UK Ltd.
Neither party shall be liable for events beyond their reasonable control.
This Contract is governed by the law of England and Wales.